U.S. Citizen Services
List of Local Doctors
The U.S. Consulate Merida assumes no responsibility or liability for the professional ability, reputation of, or the quality of services provided by the following persons or institutions. Inclusion on this list is in no way an endorsement by the Department of State or U.S. Consulate or Consular Agencies. You may wish to consult other sources in the selection of doctors and hospitals. To see information on hospitals and doctors in Merida, Cancun, Playa Del Carmen, Cozumel and Campeche, Mexico, please see this list.
Please be aware that the U.S. Consulate and Consular Agencies will NOT pay your medical bill nor mediate a billing dispute between you and the hospital or physician. All doctors, hospitals or medical facilities, public or private, will require full payment for services to be rendered, in cash or by credit card, at the time of service. Most are NOT able to bill your US insurance company for payment. Rather, they will give you receipts for your payment so you may request reimbursement from your U.S. insurance carrier; be sure to get an itemized bill. We have had many cases of U.S. citizens not allowed to discharge from local hospitals until payment is made in full. If you believe you are being charged unfairly, you may contact the Mexican government consumer rights protection agency, PROFECO (http://www.profeco.gob.mx/english.htm or call 01-800-468-8722 and ask for an English-speaking operator).
Medicare and Medicaid will generally NOT cover medical expenses incurred outside of the U.S. For more information, please visit www.medicare.gov and www.cms.hhs.gov.
Many policies do NOT cover costs of air ambulance service. Additional insurance that will cover air ambulance/medevac service is strongly recommended for all travelers. It is a good idea to get a 24/7 phone number from your insurance carrier.