Skip Global Navigation to Main Content
Skip Breadcrumb Navigation
U.S. Citizen Services

Welcome to U.S. Consulate Merida!  The Consulate in Merida services the three Mexican states of Yucatan, Quintana Roo and Campeche.  Merida is a full-service Consulate staffed by consular officers. 

Consular Agencies are located in the cities of Cancun, Playa Del Carmen, and Cozumel, Quintana Roo.  Consular Agencies mainly handle emergency U.S. citizen services.  Please note Consular Agencies do not process visas and cannot answer visa questions.

Most services provided by the Merida U.S. Citizen Services Unit require an appointment.  Please click here for more information about the appointment system.  The Consulate and Consular Agencies are open all regular working days except for American and Mexican holidays.

Appointment schedules apply only to routine, non-emergency services.  U.S. citizens in need of emergency services may still come to the Merida Consulate during normal working hours (7:30am to 4:30pm) without an appointment.

Please Note

  • Due to a systems issue affecting global passport operations, passport applications accepted at all overseas passport facilities between May 26, 2015 and June 12, 2015 are experiencing delays in printing.  If you applied for a passport during this time frame and have travel plans within the next 10 business days, please consider requesting an emergency passport at the consulate or embassy at which you originally applied.  Information about how to apply for an emergency passport is available at the following link.  

Prohibited Items

  • Prohibited Items Don't forget to check the Prohibited Items to avoid any inconvenience when you visit our facilites.


  • STEP

Messages for U.S. Citizens

  • Message Citizens


  • For U.S. Citizen Emergencies, please call:

    In Mexico:
    (999) 942-5700

    From the U.S.:
    (011)(52)(999) 942-5700

What's News

  • Discover America (State Dept)